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Articles
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How can I contact Path support?
Contact & messages
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What are Messages in the Path dashboard?
Contact & messages
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How do I send a new message to Path?
Contact & messages
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How do I reply to a message thread?
Contact & messages
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How do I turn email notifications on or off for a message thread?
Contact & messages
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What’s the difference between Messages and email?
Contact & messages
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What is a template?
Getting started
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Do I need to pay VAT if I am in the E.U.? How do I enable VAT exemption?
Invoice and Billing
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How do I get a VAT invoice?
Invoice and Billing
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What payment methods do you accept?
Invoice and Billing
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How do I pay for my order with credit / debit card or PayPal?
Invoice and Billing
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How do I streamline checkout?
Invoice and Billing
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Which currencies do you accept?
Invoice and Billing
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How do I change the currency to my local one?
Invoice and Billing
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How do I change the currency for my future purchases?
Invoice and Billing
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I ordered the wrong number of images
Invoice and Billing
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The invoice does not match the quote
Invoice and Billing
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I can’t pay an approved quote
Invoice and Billing
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How do I create a Path account?
My Account
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How do I log in to my Path account?
My Account
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How do I reset my Path account password?
My Account
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How do I change my Path account password?
My Account
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How does two-factor authentication work?
My Account
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How do I add or manage passkeys?
My Account
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How do I change the email address on my Path account?
My Account
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How do I unsubscribe from Path Newsletter?
My Account
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How do I delete my Path account?
My Account
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How do I create multiple users with different permissions levels under my Path account?
My Account
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How do I enable desktop notifications?
My Account
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How do I receive notification emails to multiple email addresses?
My Account
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How to enable my FTP account?
My Account
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How do I update my FTP password?
My Account
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How do I disable my FTP account?
My Account
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This email is already on another Path account
My Account
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How do I submit a trial order?
Order
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What is Next Morning delivery?
Order
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How do I request a quote?
Order
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What are your turnaround times, and how do they affect your rates?
Order
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Do I need to create an account to place an order?
Order
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How do I add services to an existing image batch?
Order
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How to request a quote with multiple image batches and different services?
Order
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How do I submit multiple orders at once?
Order
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Which file formats do you use to send the edited images back to me?
Order
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Which image file formats can I use to send my images?
Order
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How can I place a repeat order?
Order
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How do I get a quote for beauty airbrushing?
Order
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How do I provide additional instructions and reference images for my order?
Order
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How do I check the status of my order?
Order
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How do I request a sample image for my order?
Order
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How do I upgrade my order to a faster turnaround time?
Order
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How do I choose FTP as the preferred download option for my order?
Order
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How do I locate my order number?
Order
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How do I cancel my order?
Order
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What are your FTP server IP addresses and port numbers to whitelist in our firewall?
Order
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How do I download my completed edits?
Order
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How do I request revisions, corrections, or share feedback on my completed order?
Order
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What happens if I’m not happy with the edited images?
Order
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How long do you keep my edited photos?
Order
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Why did the price change after I ordered?
Order
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Which editing service should I choose?
Order
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What if my images will not upload?
Order
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How do I change an order after checkout?
Order
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My download failed, or the files will not open
Order
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How are layered PSDs delivered?
Order
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What am I approving when a sample changes the price?
Order
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How long do revisions take, and when is it a refund?
Order
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How do I keep the same editors on repeat work?
Order
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What happens after I pay?
Order
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What are Path credits, and how do they work?
Path credits
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How do I buy Path credits?
Path credits
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How do I pay for my order with Path credits?
Path credits
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How do I check my Path credits balance?
Path credits
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How do I access my Path credits transaction history?
Path credits
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How to cancel a Path credit subscription
Plan
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How to turn off auto top-up on a Path credits subscription
Plan
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How to top up a Path credits subscription
Plan
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Can credits refill automatically without a subscription?
Plan
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What is the Enterprise plan, and how do I request it?
Plan
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Does Path have a Referral or Rewards program?
Referral and Affiliate programs
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How do I join the Path Referral Program?
Referral and Affiliate programs
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Does Path have an Affiliate Program?
Referral and Affiliate programs
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How do I join the Path Affiliate program?
Referral and Affiliate programs
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How do I use the affiliate dashboard?
Referral and Affiliate programs
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Academy
Path 101
Onboarding for new Path customers — learn the portal, place your first order, pay with Path credits, and set up templates for faster reorders.
8 lessons
· Approx. 27 min
Browse topics
Invoice and Billing
- Do I need to pay VAT if I am in the E.U.? How do I enable VAT exemption?
- How do I get a VAT invoice?
- What payment methods do you accept?
- How do I pay for my order with credit / debit card or PayPal?
My Account
- How do I create a Path account?
- How do I log in to my Path account?
- How do I reset my Path account password?
- How do I change my Path account password?
Order
- How do I submit a trial order?
- What is Next Morning delivery?
- How do I request a quote?
- What are your turnaround times, and how do they affect your rates?
Path credits
- What are Path credits, and how do they work?
- How do I buy Path credits?
- How do I pay for my order with Path credits?
- How do I check my Path credits balance?
Contact the Path team
We’re always here when you need us, with 24/7 support from real people who are ready to help. Email us at hello@pathedits.com.
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