Approving a quote in email does not take payment. The quote becomes an order when you pay it on the website.
Pay a quote that is ready
- Open the quote from the email link, or from Quotes in the sidebar
- Adjust return format, background, and other settings if the page asks you to. The price updates from those settings
- Choose Continue to payment
- Pay with Path credits, or with a card or PayPal. See How do I pay for my order with credit / debit card or PayPal? and How do I pay for my order with Path credits?
After payment, the confirmation screen shows the order number and production can start. See What happens after I pay?.
The page will not take you to payment
Match the message on the quote:
- We’re still going over the details — the quote is not ready to pay yet. Wait for the ready email
- This quote has already been completed — it has been paid. Open Orders for that job, or place a new order from a template
- This quote has been cancelled — request a new custom quote
If the quote is ready and Continue to payment still fails, contact support with the quote number. Say whether you were paying by card, PayPal, or Path credits.