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How do I submit a trial order?
Start a free Path trial for business use — upload up to two images and get sample edits.
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What are your turnaround times, and how do they affect your rates?
Choose 6–96 hour turnaround when you order — faster delivery costs more; slower options can save money.
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How do I request a quote?
Place an instant quote in Path: choose services, upload images, set preferences, pick turnaround, and pay.
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Do I need to create an account to place an order?
You can place a Path order without an account; creating one lets you track orders and invoices.
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How do I add services to an existing image batch?
On the Pricing step, use Add another service → Add to existing images to expand a batch.
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How to request a quote with multiple image batches and different services?
Use Add another service → Upload new image batch to price different services on separate image sets in one quote.
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How do I submit multiple orders at once?
Path places one project at a time — finish or clear a cart before starting another; Path credits speed repeat checkout.
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Which file formats do you use to send the edited images back to me?
Choose JPG, PNG, PSD, TIFF (and vector formats for vector work) plus background options when you set preferences.
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Which image file formats can I use to send my images?
JPG is preferred for speed; Path also accepts PSD, TIFF, PNG, NEF, RAW, CR2, DNG, PDF, and more.
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How can I place a repeat order?
Repeat a Processing or Completed order from Orders, or save a template for faster reorders.
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How do I get a quote for beauty airbrushing?
Select Photo retouching → Beauty airbrushing on a new order, upload images, and review pricing.
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How do I provide additional instructions and reference images for my order?
Add comments and supporting files on Preferences, or send notes/support materials after the order is placed.
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How do I check the status of my order?
Track Draft, Processing, and Completed orders from the dashboard or Orders page.
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How do I request a sample image for my order?
Ask support for a sample edit before full production — include your order number and any clarifications.
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How do I upgrade my order to a faster turnaround time?
Ask support to expedite an order — if available, pay the difference by card, PayPal, or Path credits.
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How do I choose FTP as the preferred download option for my order?
Enable FTP for your account, then set Download preference to FTP on a specific order.
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How do I locate my order number?
Find your Path order number in the confirmation email or on the Orders page.
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How do I cancel my order?
Cancel from Orders while the job is still under review — refunds go to card/PayPal or Path credits.
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What are your FTP server IP addresses and port numbers to whitelist in our firewall?
Whitelist Path FTP at 137.184.58.10 — port 21, and PASV ports 21100–21300 if needed.
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How do I download my completed edits?
Download finished edits from the delivery email or order page via Dropbox, FTP, or direct download — files expire after 14 days.
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How do I request revisions, corrections, or share feedback on my completed order?
Use the order revision form from the delivery email or Completed order to request fixes or share feedback.
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What happens if I’m not happy with the edited images?
If edits miss the brief, request a free revision with clear feedback — Path will correct the order.
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How long do you keep my edited photos?
Completed edits stay available for download for 14 days after completion, then are permanently deleted.