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How do I submit a trial order?
Start a free Path trial for business use — upload up to two images and get sample edits.
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What is Next Morning delivery?
Next Morning returns edits by 9am the next day in your team timezone — available with an active Path credits subscription.
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How do I request a quote?
Get pricing with Instant Quote for self-serve jobs, or request a custom quote for bulk or complex work.
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What are your turnaround times, and how do they affect your rates?
Choose 6–96 hour turnaround or Next Morning when you order — faster delivery costs more; slower options can save money.
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Do I need to create an account to place an order?
You can place a Path order without an account; creating one lets you track orders and invoices.
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How do I add services to an existing image batch?
On the Pricing step, use Add another service → Add to existing images to expand a batch.
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How to request a quote with multiple image batches and different services?
Use Add another service → Upload new image batch to price different services on separate image sets in one quote.
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How do I submit multiple orders at once?
Path places one project at a time — finish or clear a cart before starting another; Path credits speed repeat checkout.
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Which file formats do you use to send the edited images back to me?
Choose JPG, PNG, PSD, TIFF (and vector formats for vector work) plus background options when you set preferences.
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Which image file formats can I use to send my images?
JPG is preferred for speed. The uploader also accepts PSD, TIFF, PNG, camera raw extensions, PDF, and more.
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How can I place a repeat order?
Repeat a Processing or Completed order from Orders, or save a template for faster reorders.
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How do I get a quote for beauty airbrushing?
Select Photo retouching → Beauty airbrushing on a new order, upload images, and review pricing.
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How do I provide additional instructions and reference images for my order?
Add comments and supporting files on Preferences, or send notes/support materials after the order is placed.
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How do I check the status of my order?
Track Draft, Processing, and Completed orders from the dashboard or Orders page.
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How do I request a sample image for my order?
Ask support for a sample edit before full production — include your order number and any clarifications.
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How do I upgrade my order to a faster turnaround time?
Ask support to expedite an order — if available, pay the difference by card, PayPal, or Path credits.
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How do I choose FTP as the preferred download option for my order?
Enable FTP on a plan that includes it, then set Download preference to FTP on a specific order.
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How do I locate my order number?
Find your Path order number in the confirmation email or on the Orders page.
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How do I cancel my order?
Cancel from Orders while the job is still under review — refunds go to card/PayPal or Path credits.
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What are your FTP server IP addresses and port numbers to whitelist in our firewall?
Whitelist Path FTP at 137.184.58.10 — port 21, and PASV ports 21100–21300 if needed.
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How do I download my completed edits?
Download finished edits from the delivery email or order page via Dropbox, FTP, or direct download — download promptly before retention ends.
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How do I request revisions, corrections, or share feedback on my completed order?
Use the order revision form from the delivery email or Completed order to request fixes or share feedback.
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What happens if I’m not happy with the edited images?
If edits miss the brief, request a free revision with clear feedback — Path will correct the order.
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How long do you keep my edited photos?
Completed edits stay available for a limited time after completion — typically 14 days on Standard, longer on Pro or Enterprise plans.
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Why did the price change after I ordered?
Why Path may invoice an extra charge after checkout, which services usually cause it, and how to approve or drop the change.
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Which editing service should I choose?
How to pick clipping path, multi-clipping, masking, a shadow type, retouching, color variants, or vector conversion.
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What if my images will not upload?
Accepted upload types, why a RAW or zip file is rejected, and what to do when a transfer stops or the order will not take more files.
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How do I change an order after checkout?
How to add or replace images, remove a service, or fix a quote that should have been an order after you have paid.
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My download failed, or the files will not open
What to do when a delivery link fails, a file is missing, the download is an old version, or a PSD will not open.
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How are layered PSDs delivered?
How to ask for a PSD or TIFF with a layer mask, separate retouching, or the original beside the edit.
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What am I approving when a sample changes the price?
How to approve a sample, what an extra charge on that email means, and how to keep the look but drop a service.
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How long do revisions take, and when is it a refund?
How Path handles revision timing, free corrections, extra charges, and refunds when an edit still misses the brief.
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How do I keep the same editors on repeat work?
How templates and written instructions keep a look consistent, and when a dedicated editing team is part of Enterprise.
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What happens after I pay?
Payment confirms the order. Path starts editing without a separate please-proceed email, unless support still has a question.