Clear instructions and references help editors match your expectations.
During the quote
On the Preferences step:
- Use Additional comments to describe the result you want
- Upload supporting files (before/after examples, color swatches, marked-up images, layout templates, and similar)
Ask in the comments when a set should share one white balance or background color. That is a note for the editors, not its own service. Camera raw files such as NEF can be uploaded. See Which image file formats can I use to send my images?.
After the order is placed
- For detailed notes or reference files, contact support with your order number
- For a short clarification, use Add notes on the order (short character limit — best for brief updates)