Messages and email are two ways to talk with Path. They often share the same conversation behind the scenes.
Messages
- Lives in the Path dashboard at Messages
- Best when you’re already signed in and want the full thread history in one place
- Unread count shows on the chat icon in the top bar
- You start threads with New message and continue them with Reply
- Optional desktop notifications alert you on this computer
- Uses your inbox and Path’s address (hello@pathedits.com)
- Best when you’re away from the dashboard or prefer mail
- Order, quote, and delivery mail still comes by email as usual
- Replying to a Path support email keeps the discussion on that thread
Same thread, two channels
In Messages, each line shows a badge:
| Badge | Meaning |
|---|---|
| Message | Sent or received in the dashboard (or another non-email channel) |
| Sent or received by email |
You can open a thread in Messages and still get email copies when Email notifications is on for that thread. Turn the switch off to follow only in the dashboard. See How do I turn email notifications on or off for a message thread?.
Other ways to contact Path
The Help Centre contact form and Ask Path AI are separate from Messages. See How can I contact Path support?.