Use New message when you want to start a fresh thread with Path from the dashboard.
Steps
- Sign in to your Path dashboard
- Open Messages from the top bar (chat icon)
- Choose New message
- Enter a clear Subject (for example the order number and what you need)
- Write your Message, then choose Send message
Your thread opens so you can follow Path’s reply in the same place. The message is sent as an in-app Message (not as a new email from your mailbox).
Tips
- Include the order number when the question is about a job
- For corrections on a completed order, prefer the revision form so Path gets the structured request
- To continue an existing discussion, open that thread and reply instead of starting a duplicate — see How do I reply to a message thread?
If Messages isn’t available
If you don’t see Messages in the top bar, use email or the Help contact form instead. See How can I contact Path support?.