Each Path login uses one email, and that email can belong to only one account. How do I change the name or email linked to my Path account? is the normal edit. This article is for when that save is rejected.
The new email is already used
The account form will not save an email that is already on another Path account. The warning says that address is already associated with another account, and asks you to contact Path if you need help managing the accounts. Path does not merge the two accounts from the form.
- Sign out
- Try Sign in with that email, or reset the password if you might have created the other account
- If you get in, that is the account which owns the address. Orders and credits on it stay there
- If you do not recognize it, sign back into the account you meant to change and contact support. Include your customer id if the Help Centre form shows it, and the email you tried to use. Support can see which account holds the address. They will not move orders across accounts from this form alone
Change the email back
If you still control the previous inbox:
- Sign in with the email that works now
- Open My account → Account information → Edit
- Put the previous email back and save
- Sign in with that email next time
If the previous email is now on a second account you created by mistake, use the steps above for an email that is already used. You cannot point both accounts at the same address.
Too much mail after an email change
Order mail goes to the email on the account. Changing it back stops new order mail at the address you left. Mail already sent is not recalled. Newsletter mail is separate. See How do I unsubscribe from Path Newsletter?.